Last Updated: June 20th, 2023
General Information. This policy pertains to all information collected or submitted on the Voxel app or website, managed by Concept Studio. Users can create an account, facilitating access to our Services as outlined in our Terms of Service.
Personal Information Collection. When signing up for our Services, we collect Personal Information, any data potentially used to identify you individually or in conjunction with other information in our possession. The Personal Information we collect includes:
- Your name
- Email address
- IP address
- Any other information you opt to provide, such as through our questionnaire.
Use of Personal Information. We use the collected Personal Information to enhance and deliver our Services. We employ Mixpanel, a third-party service, to monitor certain user activities within the application and store Personal Information. This data aids us in improving user experience and fixing technical issues. All gathered information is strictly confidential and will not be shared with any other third parties. Users can opt-out of this tracking at any time by adjusting their browser settings.
Email Addresses Your email address is used exclusively for our Services, including:
- Verifying your identity,
- Keeping you informed about news related to our Services,
- Notifying you about updates or changes to our Services,
- Informing you about modifications to our Terms of Service,
- Contacting you for customer service reasons.
IP Addresses Each time you access our webpage, your browser automatically reports your IP address. Mixpanel stores this information, assisting us in better understanding our user demographics and refining our services.
Cookies Cookies are small chunks of data, frequently including anonymous unique identifiers, sent to your browser from a website's servers and stored on your computer's hard drive. You can set your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. As Voxel uses cookie-based authentication, rejecting all cookies will prevent you from using our Services.
Credit Card Information. For certain services, like subscription plans, we may collect billing and payment information, including billing contact name, address, telephone number, and credit card details. We or a third party may store this information, provided during checkout, for billing and payment purposes, transaction processing, and/or subscription renewal.
Sharing of Information. We do not use or share Personal Information with other individuals or nonaffiliated companies without your consent, except when necessary to provide products or services you've requested. Therefore, under certain circumstances, we may share your Personal Information with third parties without additional notice to you, unless legally required, including but not limited to the following scenarios:
- We may share Personal Information with vendors and service providers to assist us in business operations and to perform specific services and functions. These include providers of hosting services, cloud services, IT services providers, event management services, email communication and newsletter services, advertising and marketing services, and web analytics services. These parties will access, process, or store Personal Information while performing their duties, as per our instructions.
- In the event of strategic transactions, reorganization, bankruptcy, receivership, or service transition to another provider, your Personal Information and other data may be shared and transferred to a successor or affiliate as part of that process.
- We may be legally obliged to share your information to (i) comply with a legal obligation, including to meet national security or law enforcement requirements, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (v) protect against legal liability.
- Certain actions you perform may be visible to other users of the Service.
Children. Concept Studio, in compliance with the Children’s Online Privacy Protection Act, necessitates parental consent before allowing children under the age of 13 to access and/or use our Services. We urge children to consult their parents before providing Personal Information. If a child under the age of 13 has provided us with Personal Information, a parent or guardian of that child may contact us to request the deletion of such information from our records.
Security. We take the security of your Personal Information seriously. We employ suitable measures to guard your Personal Information against unauthorized access, usage, alteration, or destruction. However, as no method of transmission of Personal Information over the internet is entirely secure, you use the Services at your own risk.